Water and Sewer

City receives award for Water System
The Oregon Health Authority Drinking Water Program certifies that the City of Donald has successfully met the criteria for Outstanding Performance during the last Water System Survey conducted on May 22, 2019
Learn about Donald's Water
Learn more about the science involved in Donald's water system.
Public Works Director Alonso Limones wins Wastewater Operator of the Year Award, 2014
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For information on how your Water & Sewer bill is calculated and current Water & Sewer Rates click the button above. 

If you have fallen behind on your Water & Sewer account, fill out the Payment Plan Agreement form. Agreements will be reviewed and considered on a case-by-case basis.

Email completed form to:

CityHall@DonaldOregon.gov

or drop off at City Hall in the

Water & Sewer Payment Drop Box.

Please allow 24 business hours for a new Water & Sewer Account. A $50 hookup fee must be paid by cash, check or money order before service will be provided. 

 Email completed form to: 

CityHall@DonaldOregon.gov

or drop off at City Hall in the

Water & Sewer Payment Drop Box.

Please allow 24 business hours to close a Water & Sewer Account. Fill this form out to close your Water &Sewer Account. 

Email completed form to CityHall@DonaldOregon.gov

or drop off at City Hall in the

Water & Sewer Payment Drop Box.

Please complete this form if you want to change any account information. 

Email completed forms to CityHall@DonaldOregon.gov

or drop off at City Hall in the

Water & Sewer Payment Drop Box.

Click on the button above for information on how to apply for a leak credit.

Email completed form to:

CityHall@DonaldOregon.gov

or drop off at City Hall in the

Water & Sewer Payment Drop Box.

Click on the button above for a list of resources including utility help, food assistance, shelter/housing and other community resources.

Easily pay your water & sewer bill online!

We've made it safe and easy for you to pay your bill online.

First Register: Click on the site below and follow instructions to sign up.

It's simple, quick & safe. Just click on the "First time user? Register Now" link. Note: Before you make your first payment you must verify your email account.

After you register you can login to your account to sign up for Auto Pay, see account history or to enroll in paperless billing. If you have questions about how to use this program email CityHall@DonaldOregon.gov or watch this video.

Click Here to Get Started and Make A Payment

Septic Tank Pumping Process

The City is responsible for the maintenance and repairs to the septic tank, including the regular pumping of the septic tank. Please be advised that you will receive a notice before the City staff and an outside service's agent begin the pumping. The process can take up to 30 minutes and no one needs to be home for the pumping. If you have questions please contact the

Public Works Office at 503-678-1411.

Sewer Alarms

Have you ever wondered about the alarm on the sewer control box outside your house? It is a part of the sewer system and, arguably, the most important part. It indicates that the float inside is reaching the full capacity. If you hear it, it is up to you to call Public Works (PW). Your call is linked to a paging system that alerts them. There is less than a 24 hour window between the alarm and overflow. Call 503-301-6479 and leave your name, address, and the type of emergency you are having. After you have paged PW, you can then press the button on the control panel and the alarm should stop.  Be sure to tell your whole family about the sewer alarm process! One cause is that if there has been a lot of rain in a short amount of time, it could trip the system. However, please page PW to be on the safe side. Residents in Brentwood Court and County Oak Estates have private systems and must also contact their management.

The City is located 24 miles south of Portland and 27 miles north of Salem in the stunning Willamette Valley. Champoeg State Heritage Park, which is one of the State of Oregon’s most notable landmarks, is just four miles west. Six miles east of town is Willamette Aviation, Oregon’s third busiest airport. Donald’s unique location provides easy access to some of Oregon’s biggest cities and attractions while remaining a small rural community.

Where is Donald?