Water and Sewer
City receives award for Water SystemThe Oregon Health Authority Drinking Water Program certifies that the City of Donald has successfully met the criteria for Outstanding Performance during the last Water System Survey conducted on May 22, 2019
If your completed application is received between 8am - 3pm the water/sewer account will be turned on and setup in the same day. Cost is $50 payable by cash, money order or check. Email completed forms to
The water meter will be read during the work week and the account will be prorated. The last bill will be mailed to the forwarding address.
Email completed forms to CityHall@DonaldOregon.gov
Please complete this application and be sure to review the process for receiving a leak credit.
Click on the button below for a list of resources including utility help, food assistance, shelter/housing and other community resources.
The City is responsible for the maintenance and repairs to the septic tank, including the regular pumping of the septic tank. Please be advised that you will receive a notice before the City staff and an outside service's agent begin the pumping. The process can take up to 30 minutes and no one needs to be home for the pumping. If you have questions please contact the
Public Works Office at 503-678-1411.
Septic Tank Pumping Process
Easily pay your water & sewer bill online!
We've made it safe and easy for you to pay your bill online.
First Register: Click on the site below and follow instructions to sign up.
It's simple, quick & safe. Just click on the "First time user? Register Now" link. Note: Before you make your first payment you must verify your email account.
After you register you can login to your account to sign up for Auto Pay, see account history or to enroll in paperless billing. If you have questions about how to use this program email or watch this video.
Helpful Info & Links
Wastewater Master Plan - Adopted 2019
Have you ever wondered about the alarm on the sewer control box outside your house? It is a part of the sewer system and, arguably, the most important part. It indicates that the float inside is reaching the full capacity. If you hear it, it is up to you to call Public Works (PW). Your call is linked to a paging system that alerts them. There is less than a 24 hour window between the alarm and overflow. Call 503-301-6479 and leave your name, address, and the type of emergency you are having. After you have paged PW, you can then press the button on the control panel and the alarm should stop. Be sure to tell your whole family about the sewer alarm process! One cause is that if there has been a lot of rain in a short amount of time, it could trip the system. However, please page PW to be on the safe side. Residents in Brentwood Court and County Oak Estates have private systems and must also contact their management.