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Utility Billing

Please see the Utility Services Rates for current water & sewer rates, information on how your Utility Bill is calculated, due dates and more.

Allow 24 business hours for a new Water & Sewer Accounts. 

Email completed application above to: CityHall@DonaldOregon.gov or drop off at City Hall in the outdoor Water & Sewer Payment Drop Box along with a   $50 non-refundable New Customer Account setup fee. 

Allow 24 business hours to close a Water & Sewer Account.

Email completed Water Service Disconnection request to CityHall@DonaldOregon.gov or drop off at City Hall in the

outdoor Water & Sewer Payment Drop Box.

Drinking Water

Easily pay your Water & Sewer bill online!

We've made it safe and easy for you to pay your bill online.

Sign Up: Click on the button below to be redirected to the online bill pay site where you can sign up for a utility account or make a one-time quick payment.  

 

Once you've created an account you can:

- Make a Payment

- Set up Paperless Billing

- View your Bill

- See Your Usage History

- Look at Your Account History

Complete the Account Change Form if you want to change account information such as mailing address.

Email form to CityHall@DonaldOregon.gov or drop off at City Hall in the outdoor Water & Sewer Payment Box.

Notice: The City does not respond to non-emergency water & sewer service calls outside of regular business hours.

 

If your water has been shut-off for nonpayment, payment in full must be received and confirmed by City Staff prior to having service restored. Once payment is confirmed, Public Works will be dispatched to turn the water on during scheduled business hours.

Sewer Alarms

If the alarm on the sewer control box ever sounds, it is your responsibility to call the Water & Sewer Emergency Pager # immediately at 503-301-6479. Please leave your name, number, address and the nature of the problem. Residents in Brentwood Court and Country Oaks Estates have private systems and must also contact their management. 

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